⇒ ACI released the Airport Service Quality (ASQ) survey for the year 2021. Airports Council International (ACI) World’s annual ASQ Awards recognize airport excellence in customer experience worldwide based on data from ASQ’s renowned Departures and Arrivals Surveys.
In the ASQ survey, Six Indian airports have been placed among the ‘Best Airport by Size and Region’.
» Best Airport by Size and Region: Six Indian Airports are-
2 to 5 million passengers per year
- Chandigarh Airport – Chandigarh, India
5 to 15 million passengers per year
- Cochin International Airport – Cochin, India
- Sardar Vallabhbhai Patel International Airport – Ahmedabad, India
15 to 25 million passengers per year
- Rajiv Gandhi International Airport – Hyderabad, India
Over 40 million passengers per year
- Chhatrapati Shivaji Maharaj International Airport – Mumbai, India
- Indira Gandhi International Airport – Delhi, India
» Best Hygiene Measures by Region: Asia-Pacific
Indian Airport is:
- Chandigarh Airport – Chandigarh, India
» The 2021 Voice of the Customer Recognition
This new recognition is a complement to the ASQ Awards and recognizes airports that have demonstrated significant efforts to gather passenger feedback during the pandemic.
Indian Airport has been conferred with ‘The Voice of the Customer’ award by the Airports Council International (ACI).
The International Airports of these cities have been awarded:
Bhubaneswar, Chandigarh, Lucknow, Chennai, Mumbai, Cochin, Goa, Delhi, Jaipur, Patna, Bangalore, Assam, Mangaluru, Kolkata, Pune, Hyderabad, Ahmedabad, Thiruvananthapuram