Department of Administrative Reforms and Public Grievances (DARPG) has released the Annual NeSDA Way Forward Report 2023. This is the third edition of the NeSDA Way Forward Report.
- The Report highlights the significant progress made by the States and UTs during the year under mandatory e-Services and total e-Services under NeSDA Framework.
NeSDA Way Forward Report 2023: Key Points
- According to the latest data, states and union territories are providing a total of 16,487 e-services in December, 2023, while the number was 11,614 in April, 2023. 42% Rise in mapping of Total e-Services on NeSDA Way Forward Dashboard from April to December 2023.
- This significant jump has been achieved by persistent efforts of the State/ UT Governments, monthly meetings and review by DARPG, sharing and replication of best practices, and a detailed sector-wise focused analysis.
- Union Territory of Jammu and Kashmir tops the list of States/UTs with the highest number of 1,117 e-services.
- At present, a saturation level of 76% of the possible mandatory e-services has been achieved by the States and Union Territories, an increase from 69% under NeSDA 2021.
- A major objective of the NeSDA Way Forward was adoption of e-Service delivery through a Single Unified Portal by the respective States and UTs.
- Towards this end the States of Kerala, Assam and Odisha, besides UT of Jammu and Kashmir, are providing hundred per cent e-Services through their respective unified portals. Other States / UTs have also made significant progress.
- Jammu and Kashmir, Kerala, Assam and Odisha provide 100% of their services through their identified Single Unified Service Delivery Portal i.e., e-UNNAT, e-Sevanam, Sewa Setuand Odisha One, respectively.
- Maximum e-services are provided in the sector – Local Governance & Utility Services.
» The Department has been disseminating the best practices across the States and UTs and attempting to promote faceless and suo moto entitlement-based delivery of services.
- During the year 2023 – between March to December – 9 NeSDA Way Forward monthly reports were published, covering 7 sectors and featuring 40 plus best practices.
» The Department also engaged with RTS Commissioners / Appellate Officers for improving e-Services delivery.
- It also organized Brain-Storming Session with Industry Leaders on the Theme of Emerging and Future e-Governance Initiatives and Emerging Technologies.
About NeSDA:
- DARPG had formulated the National e-Governance Service Delivery Assessment (NeSDA) Framework to assess States/UTs and Central Ministries with regard to their delivery of e-services as a benchmarking exercise, covering seven sectors.
- Seven sectors are Tourism; Environment; Education; Labour & Employment; Finance; Social Welfare including Health, Agriculture, Home & Security; Local Governance & Utility Services.
- The major objective of NeSDA is to analyze India’s e-governance journey, to increase the number of e-services and rise in use of integrated / centralized portals.
- The Framework helps to measure the depth and effectiveness of existing e-governance service delivery mechanisms from the citizen’s perspective. This was based on the Online Service Index (OSI) of UNDESA eGovernment Survey, customized for the Indian federal structure and the e-Governance landscape of the States/UTs.
- DARPG intends to conducts the NeSDA study biennially. Two NeSDA Reports have been released (NeSDA 2019 and 2021).